Cancellation Policy -

Cancellation & Refund Policy

Cancellation Rule

  • The cancellation terms are distinctive for each operator and are set by the transport operator itself.
  • Tickets booked online should be cancelled online only.
  • Cancellation charges are applicable on original fare but not on the discounted fare. The cancellation charges are deducted from the collected/discounted fare and the balance is refunded.
  • Sevice Fee/GST are non-refundable for Ticket Cancellation/Service Cancellation.
  • All cancellations must be intimated to our head office on phone followed by a written confirmation via email. Telephonic cancellation will not be accepted as ‘cancelation request’.
Cancellation fee: Cancellation fee will be calculated on the Basic fare collected as per the following slab;
Cancellation Fee Duration (Cancellation time) Remarks
20% of the fare Up to 24 hours before the departure time -
25% of the fare Between 12 hours and up to 23 hours before departure time -
35% of the fare Between 6 hours and up to 11 hours before departure time -
100% of the fare Less than 6 hours before departure time and at/after the departure time NO REFUND.

Refund Rule

  • Refunds processed for cancelled tickets are transferred to the passenger’s bank account / debit / credit Card / Wallet that was used while booking the tickets.
  • All Refunds are processed automatically upon cancellation of tickets. Your bank may take 5-14 days to credit this amount to your account/card.
  • In case the refund amount is not credited to your account in 14 days from the date of refund, we kindly request you to send an email to along with the ticket details/order details and credit/debit/Wallet statement (in PDF format) from the date of booking to till date. We will provide you the necessary support in crediting back the refund amount.
  • No refund will be processed for No-Show Passengers (Passenger who do not report at the boarding point on time).
  • Any transaction charges/Ticket Delivery charges collected shall not be refunded if the tickets are cancelled by the customer.
  • Provisions/amenities like video, air conditioning, or water bottle or any such other services mentioned on are to help you to make an informed decision. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.